Agile Healthcare Technician
Location: Marlborough, Massachusetts
Job ID 1337533BR
Job Summary
Provides support to pharmacies within assigned Region to improve non-clinical operational performance of retail pharmacy, and drive initiatives in support of best-in-class pharmacy processes. Conduct thorough analysis of assigned pharmacies, identifying broader issues and implement best practices to enhance efficiency and patient experience. Collaborates with the regional leadership team and other Field leaders to deliver solutions that optimize program delivery. Assists with the- implementation of ad hoc healthcare initiatives, programs and projects being delivered in the pharmacy.
Job Responsibilities
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
An Equal Opportunity Employer, including disability/veterans.
Provides support to pharmacies within assigned Region to improve non-clinical operational performance of retail pharmacy, and drive initiatives in support of best-in-class pharmacy processes. Conduct thorough analysis of assigned pharmacies, identifying broader issues and implement best practices to enhance efficiency and patient experience. Collaborates with the regional leadership team and other Field leaders to deliver solutions that optimize program delivery. Assists with the- implementation of ad hoc healthcare initiatives, programs and projects being delivered in the pharmacy.
Job Responsibilities
- Collaborates with Field leadership in underperforming markets to perform root cause analysis addressing operational issues and service quality and diagnose areas for performance improvement ensuring the effective execution of operational procedures and meeting of market needs.
- Identifies gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists pharmacy manager with implementing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting team member suggestions.
- Maintains current knowledge of information technology associated with pharmacy systems and patient care procedures including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law), administering vaccines, health screenings, and any health services allowed by law.
- Assists in the implementation of ad hoc healthcare initiatives and visits selected pharmacies regularly to ensure the successful adoption of enterprise transformation initiatives and continuous improvement for future projects. Assist with transitioning new healthcare initiatives into base business.
- Function as a subject matter expert in reviewing training documents and standard operating procedures as they relate to pharmacy operations that do not require pharmacist licensure.
- Helps to execute established standards of work performance and facilitate continuous improvement to reach market goals; recognizes development needs in underperforming pharmacies and capability gaps and arrange approved non-clinical Pharmacy best practices to address needs.
- Participates in regular update meetings with the regional leadership team to evaluate region-level pharmacy performance.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration within assigned region.
- Maintains immunizer certification through the designated training program and/or state required certification/registration within assigned region.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains and maintains necessary certifications, education credits and training such as LTMP emodules as required by the Company.
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
An Equal Opportunity Employer, including disability/veterans.
Basic Qualifications
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- Certified Immunizer
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- “Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months.
- Willing to travel up to/at least 75% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Walgreens Operations Experience.
- Previous people management/ leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
Salary Range